Maintenance

Maintenance

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Retainer Teams
Support & Maintenance Services

Keep Your Online Business
Running at Peak Performance

Keep Your Digital Assets Running at Peak Performance

Your digital products need continuous care to deliver exceptional results. At Grandworks, we provide comprehensive support and maintenance services that ensure your ecommerce platforms, mobile applications, and digital solutions operate flawlessly 24/7.

Our proactive approach prevents issues before they impact your business, while our expert teams stand ready to respond instantly when you need us.

"GrandWorks have been our development partner for more than four years, guiding our logistics app from first release to a feature-rich product used by thousands of drivers every day. Their technical depth, proactive communication and refreshingly competitive pricing have consistently exceeded our expectations. If you need a team that feels like an extension of your own—fast, reliable and budget-conscious—look no further."

Kim Aleksander Hammer Iversen

CEO at Zendera
E-Commerce Maintainance

E-Commerce Platform Support

E-Commerce
Platform Support

Your online store is the heart of your digital business. We ensure it never skips a beat with our comprehensive ecommerce support services designed specifically for WooCommerce and Shopify platforms.

Your online store is the heart of your digital business. We ensure it never skips a beat with our comprehensive ecommerce support services designed specifically for WooCommerce and Shopify platforms.

Performance Optimization

Performance Optimization

Keep your store lightning-fast and responsive. We continuously monitor and optimize every aspect of your site's performance, ensuring customers enjoy seamless shopping experiences that convert.

Regular speed audits and optimization to maintain fast load times

Database optimization and cleanup for smooth operations

CDN configuration and management for global performance

Image optimization and lazy loading implementation

Security & Updates

Security & Updates

Protect your business and customer data with enterprise-grade security measures. Our proactive security approach keeps your store safe from threats while maintaining compliance with industry standards.

24/7 security monitoring and threat detection

Regular security patches and platform updates

SSL certificate management and renewal

PCI compliance maintenance and monitoring

Automated backup systems with quick restore capabilities

Technical Support

Technical Support

Never let technical issues interrupt your sales. Our expert support team quickly resolves any problems, maintains critical integrations, and ensures all your store's components work together flawlessly.

Bug fixes and troubleshooting within guaranteed response times

Payment gateway monitoring and issue resolution

Inventory management system maintenance

Third-party integration support and updates

Custom plugin/app compatibility management

Continuous Improvements

Continuous Improvements

Stay ahead of the competition with data-driven enhancements. We analyze your store's performance metrics and user behavior to identify opportunities for growth and improved conversions.

Monthly performance reports with actionable insights

Conversion rate optimization recommendations

SEO health monitoring and improvements

User experience enhancements based on analytics

For iOS & Android Applications

Mobile App Maintenance

Mobile apps require constant attention to maintain compatibility, performance, and user satisfaction across an ever-evolving device ecosystem. Our mobile app maintenance ensures your applications remain bug-free, secure, and ahead of platform requirements.

Mobile apps require constant attention to maintain compatibility, performance, and user satisfaction across an ever-evolving device ecosystem. Our mobile app maintenance ensures your applications remain bug-free, secure, and ahead of platform requirements.

Platform Compatibility

Platform Compatibility

Ensure your app works flawlessly across all devices and OS versions. We handle the complex compatibility matrix so your users enjoy consistent experiences on every iPhone, iPad, and Android device.

OS version compatibility updates for iOS and Android

Device-specific optimization and testing

App store compliance and policy adherence

SDK and framework updates

API version management and migration

Performance & Stability

Performance & Stability

Deliver smooth, crash-free experiences that keep users engaged. Our proactive monitoring catches issues before users notice them, maintaining the premium feel your app deserves.

Crash monitoring and immediate fixes

Memory leak detection and resolution

Battery usage optimization

Network efficiency improvements

Offline functionality maintenance

Security & Compliance

Security & Compliance

Protect your users' data and maintain trust with enterprise-grade security measures. We ensure your app meets all platform requirements and industry standards for data protection.

Regular security audits and vulnerability patches

Data encryption and secure API communication

GDPR, CCPA, and privacy regulation compliance

Authentication and authorization system maintenance

Security certificate and key management

Quality Assurance

Quality Assurance

Maintain exceptional app quality with comprehensive testing strategies. Every update and feature is thoroughly validated across real devices to ensure your app meets the highest standards.

Automated testing implementation

Regular regression testing cycles

User acceptance testing coordination

Beta testing program management

Real device testing across multiple models

Feature Maintenance

Feature Maintenance

Keep all your app features working perfectly as platforms evolve. We ensure your integrations, services, and functionalities remain current and fully operational.

Push notification system management

Analytics and tracking maintenance

In-app purchase system support

Social media integration updates

Third-party service integration maintenance

App Store Management

App Store Management

Maximize your app's visibility and maintain stellar store presence. We handle all aspects of app store optimization and management, keeping your listings fresh and compliant.

App store listing optimization

Review management and response

Update submission and approval handling

Metadata and screenshot updates

Feature graphic and promotional content updates

Teams

Retainer Development Teams

Scale your development capacity with our flexible retainer model. Get a dedicated team of experts who understand your business, technology stack, and goals—available whenever you need them.

Scale your development capacity with our flexible retainer model. Get a dedicated team of experts who understand your business, technology stack, and goals—available whenever you need them.

Retainer Benefits

Retainer Benefits

Expertise On-Demand

Access the exact technical skills you need, when you need them. From architecture to implementation across any technology stack.

Continuous Delivery

Agile sprints deliver tangible results every week through automated testing, CI/CD pipelines, and regular deployment cycles.

Predictable Costs

Fixed monthly retainer with no hiring costs, flexible hour allocation. Budget with complete confidence.

Immediate Availability

Your dedicated team is always ready, with instant response times and direct Slack access for seamless real-time collaboration.

Your Extended Development Team

Your Extended Development Team

Get a dedicated team that becomes an extension of your organization. Our flexible retainer model lets you accelerate projects, tackle technical debt, and innovate continuously—without the overhead of full-time hires.

Carefully selected developers, designers, QA engineers, and project managers who learn your business inside-out

Scale from 40 to 400+ hours monthly based on your needs

Zero ramp-up time with direct Slack access for real-time collaboration

Frontend, backend, mobile, cloud, DevOps—access any skill set you need, when you need it

Seamless integration with your existing tools, workflows, and methodologies

Technical consultation, architecture reviews, and proactive roadmap guidance

Fixed monthly retainer fees with no surprises or hidden recruitment costs

Agile sprints with regular releases and tangible weekly progress

Keep your business moving
Partner with GrandWorks for reliable support and maintenance that keep your business performing at their best

We turn your ideas into digital
products

we turn your ideas into digital
products.

Why Choose Grandworks for

Support & Maintenance

Proactive Approach

We don't wait for problems to occur. Our monitoring systems and regular audits identify potential issues before they impact your business, ensuring maximum uptime and optimal performance.

Transparent Reporting

Receive detailed monthly reports showing all maintenance activities, performance metrics, resolved issues, and recommendations for improvements. Our client portal provides real-time access to ticket status and time tracking.

Technology Expertise

Our team stays current with the latest technologies, security patches, and platform updates. We handle the technical complexity so you can focus on growing your business.

24/7 Monitoring

Our automated monitoring systems work round the clock, tracking performance metrics, security threats, and system health. When issues arise, our team is immediately notified and ready to respond.

Flexible Engagement Models

Whether you need occasional support or a dedicated team, our flexible plans adapt to your needs. Scale up or down based on your requirements, with no long-term lock-ins.

Guaranteed SLAs

We stand behind our service with guaranteed response times and resolution SLAs. Critical issues receive immediate attention, with clear escalation procedures for maximum efficiency.

Why Choose Grandworks for

Support & Maintenance

Proactive Approach

We don't wait for problems to occur. Our monitoring systems and regular audits identify potential issues before they impact your business, ensuring maximum uptime and optimal performance.

Transparent Reporting

Receive detailed monthly reports showing all maintenance activities, performance metrics, resolved issues, and recommendations for improvements. Our client portal provides real-time access to ticket status and time tracking.

Technology Expertise

Our team stays current with the latest technologies, security patches, and platform updates. We handle the technical complexity so you can focus on growing your business.

24/7 Monitoring

Our automated monitoring systems work round the clock, tracking performance metrics, security threats, and system health. When issues arise, our team is immediately notified and ready to respond.

Flexible Engagement Models

Whether you need occasional support or a dedicated team, our flexible plans adapt to your needs. Scale up or down based on your requirements, with no long-term lock-ins.

Guaranteed SLAs

We stand behind our service with guaranteed response times and resolution SLAs. Critical issues receive immediate attention, with clear escalation procedures for maximum efficiency.

Why Choose Grandworks for

Support & Maintenance

Proactive Approach

We don't wait for problems to occur. Our monitoring systems and regular audits identify potential issues before they impact your business, ensuring maximum uptime and optimal performance.

Transparent Reporting

Receive detailed monthly reports showing all maintenance activities, performance metrics, resolved issues, and recommendations for improvements. Our client portal provides real-time access to ticket status and time tracking.

Technology Expertise

Our team stays current with the latest technologies, security patches, and platform updates. We handle the technical complexity so you can focus on growing your business.

24/7 Monitoring

Our automated monitoring systems work round the clock, tracking performance metrics, security threats, and system health. When issues arise, our team is immediately notified and ready to respond.

Flexible Engagement Models

Whether you need occasional support or a dedicated team, our flexible plans adapt to your needs. Scale up or down based on your requirements, with no long-term lock-ins.

Guaranteed SLAs

We stand behind our service with guaranteed response times and resolution SLAs. Critical issues receive immediate attention, with clear escalation procedures for maximum efficiency.

Testimonials

We’ve earned trust by showing up, solving problems, and building long-term partnerships with brands around the world.

“ We’re more than happy to recommend the service provided by GrandWorks. Since they launched our new site we’ve seen a massive increase in sales and an increased conversion rate simultaneously. Highly competent and motivated team that will take your business to the next level! ”
“ We’re more than happy to recommend the service provided by GrandWorks. Since they launched our new site we’ve seen a massive increase in sales and an increased conversion rate simultaneously. Highly competent and motivated team that will take your business to the next level! ”
“ We’re more than happy to recommend the service provided by GrandWorks. Since they launched our new site we’ve seen a massive increase in sales and an increased conversion rate simultaneously. Highly competent and motivated team that will take your business to the next level! ”

Rick Bjelk

Rick Bjelk

Rick Bjelk

CEO at Träningsmat
CEO at Träningsmat
CEO at Träningsmat
“ GrandWorks brought a fresh, modern edge to our online presence while staying true to Hidesign’s heritage of craftsmanship and luxury. Their design sense, responsiveness, and ability to align with our brand values impressed us deeply. The website reflects our story beautifully. ”

Ruth Sequeira

Director, Hidesign

Built on Experience, Always.

Built on
Experience,
Always.

“ GrandWorks have been our development partner for more than four years, guiding our logistics app from first release to a feature-rich product used by thousands of drivers every day. Their technical depth, proactive communication and refreshingly competitive pricing have consistently exceeded our expectations. If you need a team that feels like an extension of your own—fast, reliable and budget-conscious—look no further. ”

Kim Aleksander Hammer Iversen

CEO at Zendera

Frequently Asked Questions

Frequently
Asked Questions

Frequently Asked Questions

Our maintenance packages include regular security updates, automated daily backups stored off-site, performance monitoring and optimization, uptime monitoring with alerts, malware scanning and removal, and monthly reporting on your site's health. We also include a set number of content update hours each month (typically 2-5 hours depending on the package) for text changes, image updates, and minor page modifications.
For critical issues like your website being down or hacked, we respond within 15 minutes to 4 hours and work to resolve the issue within 24 hours. For less urgent issues, we typically respond within 24-48 hours. We provide clear definitions of what constitutes an emergency versus routine support, so you know what to expect for different types of issues.
Absolutely. We provide training sessions and custom video tutorials showing you how to update content, add blog posts, and perform basic maintenance tasks in your content management system. This helps reduce your ongoing costs while ensuring you're never completely dependent on outside help for simple updates. We're always available for more complex changes or technical issues.
We maintain daily backups of your website that are stored securely off-site, so we can quickly restore your site if something goes wrong. If your site is hacked, we immediately take it offline to prevent further damage, clean the malware, close security vulnerabilities, and restore clean content. Most security issues are resolved within 24 hours, and we'll provide regular updates throughout the process.
We continuously monitor your website's loading speed and performance using professional tools. Our optimization services include image compression, caching setup, database optimization, and CDN configuration. We also monitor Core Web Vitals and other metrics that affect your Google rankings. If performance issues arise, we identify and fix them proactively rather than waiting for you to notice problems.
We help growing businesses plan for scale. If your website outgrows its current hosting, we can migrate you to more powerful hosting seamlessly. For major redesigns or functionality additions, we offer development services that work alongside your maintenance plan. We're invested in your long-term success and can scale our services to match your business growth without requiring you to start over with a new provider.
Our maintenance packages include regular security updates, automated daily backups stored off-site, performance monitoring and optimization, uptime monitoring with alerts, malware scanning and removal, and monthly reporting on your site's health. We also include a set number of content update hours each month (typically 2-5 hours depending on the package) for text changes, image updates, and minor page modifications.
For critical issues like your website being down or hacked, we respond within 15 minutes to 4 hours and work to resolve the issue within 24 hours. For less urgent issues, we typically respond within 24-48 hours. We provide clear definitions of what constitutes an emergency versus routine support, so you know what to expect for different types of issues.
Absolutely. We provide training sessions and custom video tutorials showing you how to update content, add blog posts, and perform basic maintenance tasks in your content management system. This helps reduce your ongoing costs while ensuring you're never completely dependent on outside help for simple updates. We're always available for more complex changes or technical issues.
We maintain daily backups of your website that are stored securely off-site, so we can quickly restore your site if something goes wrong. If your site is hacked, we immediately take it offline to prevent further damage, clean the malware, close security vulnerabilities, and restore clean content. Most security issues are resolved within 24 hours, and we'll provide regular updates throughout the process.
We continuously monitor your website's loading speed and performance using professional tools. Our optimization services include image compression, caching setup, database optimization, and CDN configuration. We also monitor Core Web Vitals and other metrics that affect your Google rankings. If performance issues arise, we identify and fix them proactively rather than waiting for you to notice problems.
We help growing businesses plan for scale. If your website outgrows its current hosting, we can migrate you to more powerful hosting seamlessly. For major redesigns or functionality additions, we offer development services that work alongside your maintenance plan. We're invested in your long-term success and can scale our services to match your business growth without requiring you to start over with a new provider.
Our maintenance packages include regular security updates, automated daily backups stored off-site, performance monitoring and optimization, uptime monitoring with alerts, malware scanning and removal, and monthly reporting on your site's health. We also include a set number of content update hours each month (typically 2-5 hours depending on the package) for text changes, image updates, and minor page modifications.
For critical issues like your website being down or hacked, we respond within 15 minutes to 4 hours and work to resolve the issue within 24 hours. For less urgent issues, we typically respond within 24-48 hours. We provide clear definitions of what constitutes an emergency versus routine support, so you know what to expect for different types of issues.
Absolutely. We provide training sessions and custom video tutorials showing you how to update content, add blog posts, and perform basic maintenance tasks in your content management system. This helps reduce your ongoing costs while ensuring you're never completely dependent on outside help for simple updates. We're always available for more complex changes or technical issues.
We maintain daily backups of your website that are stored securely off-site, so we can quickly restore your site if something goes wrong. If your site is hacked, we immediately take it offline to prevent further damage, clean the malware, close security vulnerabilities, and restore clean content. Most security issues are resolved within 24 hours, and we'll provide regular updates throughout the process.
We continuously monitor your website's loading speed and performance using professional tools. Our optimization services include image compression, caching setup, database optimization, and CDN configuration. We also monitor Core Web Vitals and other metrics that affect your Google rankings. If performance issues arise, we identify and fix them proactively rather than waiting for you to notice problems.
We help growing businesses plan for scale. If your website outgrows its current hosting, we can migrate you to more powerful hosting seamlessly. For major redesigns or functionality additions, we offer development services that work alongside your maintenance plan. We're invested in your long-term success and can scale our services to match your business growth without requiring you to start over with a new provider.

Ready to grow your
online business?

Ready to grow your
online business?

Ready to grow your
online business?

We love working with clients who are passionate about creating outstanding mobile apps and websites. Whether you have a detailed project brief or just a basic idea, we're here to listen and help you bring it to life.

We love working with clients who are passionate about creating outstanding mobile apps and websites. Whether you have a detailed project brief or just a basic idea, we're here to listen and help you bring it to life.

We love working with clients who are passionate about creating outstanding mobile apps and websites. Whether you have a detailed project brief or just a basic idea, we're here to listen and help you bring it to life.